Shipping Policy:
Shipping Methods:
All items purchased on www.tekprogroup.com except Soluble Concentrate* will be shipped via UPS Ground Service.
Shipping Area:
Upon approval of order, Tekpro Group, Inc. will ship to any valid address within Southern California, Southern Nevada and Hawaii. No orders can be shipped to PO Boxes, APO or FPO addresses.
Orders* received on www.tekprogroup.com by 3:00pm PST during normal workdays will be processed for shipment the same day**.
Shipping Rates:
Shipping rates charged are based upon the items purchased and the location shipped to.
** Items in stock.
All items purchased on www.tekprogroup.com except Soluble Concentrate* will be shipped via UPS Ground Service.
Shipping Area:
Upon approval of order, Tekpro Group, Inc. will ship to any valid address within Southern California, Southern Nevada and Hawaii. No orders can be shipped to PO Boxes, APO or FPO addresses.
Orders* received on www.tekprogroup.com by 3:00pm PST during normal workdays will be processed for shipment the same day**.
Shipping Rates:
Shipping rates charged are based upon the items purchased and the location shipped to.
- Soluble Concentrate orders received on www.tekprogroup.com will be processed within 1 business day and are drop shipped from the manufacturer. Shipping times vary, but drop ship items are generally delivered within 1 week.
** Items in stock.
Return Policy:
To return any defective material or support cartridge that was purchased on-line, either download an RMA form from our CUSTOMER PORTAL "My Tekpro" at www.tekprogroup.com, or call customer service at 1-909-829-4950 to request an RMA (return material authorization) form. Returns will not be accepted without a completed RMA form. FAX the completed form to 1-909-829-4969.
Once your RMA form has been received and approved, the manufacturer will ship a replacement cartridge direct to the address provided on the RMA form. A shipping label will be included with the replacement cartridge. The defective cartridge must be returned along with a copy of the RMA form using the shipping label provided. Defective cartridges must be returned, or customer will be invoiced for the replacement cartridge.
To return or exchange a non defective item, call customer service at 1-909-829-4950 to request an RMA number. Once the return has been approved, an RMA number will be provided. Return the item, with the RMA number boldly written on packaging to:
Tekpro Group, Inc.
7940 Cherry Ave., Suite 202
Fontana, CA 92336
Non defective items returned are subject to a 25% restocking fee. Shipping charges for returns are the customers' responsibility. Tekpro Group, Inc. is not responsible for any returned items that are lost or damaged in transit.
Non defective items returned must be unopened and returned in the original packaging.
Exchanges for products returned with approved RMA numbers will be shipped upon receipt of returned products.
All returns will be inspected prior to exchanges being issued.
The following items cannot be returned or exchanged: open items, soluble concentrate.
Once your RMA form has been received and approved, the manufacturer will ship a replacement cartridge direct to the address provided on the RMA form. A shipping label will be included with the replacement cartridge. The defective cartridge must be returned along with a copy of the RMA form using the shipping label provided. Defective cartridges must be returned, or customer will be invoiced for the replacement cartridge.
To return or exchange a non defective item, call customer service at 1-909-829-4950 to request an RMA number. Once the return has been approved, an RMA number will be provided. Return the item, with the RMA number boldly written on packaging to:
Tekpro Group, Inc.
7940 Cherry Ave., Suite 202
Fontana, CA 92336
Non defective items returned are subject to a 25% restocking fee. Shipping charges for returns are the customers' responsibility. Tekpro Group, Inc. is not responsible for any returned items that are lost or damaged in transit.
Non defective items returned must be unopened and returned in the original packaging.
Exchanges for products returned with approved RMA numbers will be shipped upon receipt of returned products.
All returns will be inspected prior to exchanges being issued.
The following items cannot be returned or exchanged: open items, soluble concentrate.
Tekpro Provide Solutions That:
REDUCE
TIme to Market
LOWER
Product Development Costs
Manufacturing Costs
LOWER
7940 Cherry Ave., Suite 202, Fontana, CA 92336
Tel: (909) 829.4950
Fax: (909) 829.4969
Make It Happen
RAPID PROTOTYPING &
MANUFACTURING EQUIPMENT
MANUFACTURING EQUIPMENT